Effective Date: 30-08-2026

Pharma Expert Pty Ltd (“Pharma Expert”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, use our services, contact us, submit an enquiry or otherwise interact with our business. Pharrma Expert operates in Australia and, where applicable, complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect: We may collect personal information that you voluntarily provide to us, including your name, email address, telephone number, company or organisation details, billing and contact information, account information, enquiries, correspondence and other information required to provide our products or services. We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited and general website usage information.

How We Collect Information: Personal information may be collected directly from you when you contact us, submit a form, create an account, request information, purchase or enquire about our services, subscribe to communications, or communicate with our team. We may also collect certain information automatically through cookies, analytics tools and similar technologies when you browse our website.

How We Use Your Information: We use personal information for legitimate business purposes, including providing and managing our products and services, responding to enquiries, processing transactions, providing customer support, managing accounts, improving our website and services, maintaining security, preventing fraud or misuse, communicating important service information and complying with applicable legal and regulatory requirements.

Marketing Communications: Where permitted by law, we may use your contact information to send you updates, promotional materials, offers, newsletters or information about our products and services. You may opt out of marketing communications at any time by following the unsubscribe instructions included in our communications or contacting us directly. Essential communications relating to your account, transactions or services may still be sent to you.

Cookies and Website Analytics: Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyse website traffic and understand how visitors interact with our website. You can manage or disable cookies through your browser settings; however, disabling certain cookies may affect the functionality of some parts of our website.

Disclosure of Personal Information: We may disclose personal information to trusted third-party service providers where reasonably necessary to operate our business and provide our services. These parties may include payment processors, hosting providers, cloud-service providers, IT providers, communication platforms, analytics providers, professional advisers and other contractors or service providers. We may also disclose information where required or authorised by law, or where necessary to protect our legal rights and interests.

Overseas Disclosure: Some of our technology, hosting or service providers may operate or store information outside Australia. Where we disclose personal information overseas, we will take reasonable steps to ensure that the information is handled in accordance with applicable privacy obligations. The countries in which information may be processed can vary depending on the third-party services we use.

Protection and Security: We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We may use appropriate technical and organisational security measures, including access controls, authentication, secure systems and monitoring. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Retention of Personal Information: We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain business and financial records, resolve disputes, comply with legal obligations and protect our legitimate business interests. When information is no longer required, we will take reasonable steps to securely destroy or de-identify it where appropriate.

Access to Your Information: You may request access to personal information that we hold about you. We may require reasonable verification of your identity before processing an access request. In certain circumstances, we may be permitted or required by law to refuse access. Where this occurs, we will provide an explanation where appropriate.

Correction of Your Information: We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date. If you believe that any personal information we hold about you is incorrect or incomplete, you may contact us and request that it be corrected.

Privacy Complaints: If you have concerns about how we have handled your personal information, you may contact us using the details below. We will review and investigate privacy complaints and aim to provide an appropriate response within a reasonable period. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

Third-Party Websites: Our website may contain links to third-party websites, applications or services. These third parties operate independently from Pharrma Expert and may have their own privacy policies and practices. We are not responsible for the privacy, security or content of third-party websites.

Children’s Privacy: Our website and services are not intentionally directed towards children unless specifically stated otherwise. We do not knowingly collect personal information from children for purposes that are not permitted by applicable law.

Changes to This Privacy Policy: We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements. Any updated version will be published on this page with a revised effective date. We encourage you to review this page periodically.

Contact Us: If you have any questions, requests or concerns regarding this Privacy Policy or the way we handle personal information, please contact us using the details below.

Pharma Expert
Email: ceo@pharmaexpert.com.au
Phone: +61 0406107774
Address: MELBOURNE (HEAD OFFICE): 70 Vaucluse Blvd.
Point Cook, VIC 3030

ABN: [Insert ABN]